Story of My Life

If someone offers you an amazing opportunity and you’re not sure you can do it, say YES — then learn how to do it later. Richard Branson … [Read more...]

Never a Good Thing

“We are stronger as a team because she left, and we have not even replaced her yet”. It’s never a good thing, when you make a team stronger, by leaving. Make certain that this conversation is never about you, after you leave.  … [Read more...]

How do you stack up?

The true measure of an individual is how he treats a person who can do him absolutely no good. — Ann Landers … [Read more...]

Great Tech. Poor Service.

When excellent technology interferes in a company’s ability to provide superior service, ditch it for good.  Executives often get mesmerized with the technology designed to cut costs and streamline processes.  Sometimes, what gets lost … [Read more...]