Why do companies have the tendency to compromise on the very principles that allowed them to be successful in the first place? Why do they change their focus to making money, at the expense of the customer, and assume that success will be eternal?
The more they focus on money, the less they succeed. It’s a lot easier to lose a customer than to acquire one.
Keep your focus on the right things and everything else will take care of itself.
About Hemant Rustogi