Travel Nightmares

One universal truth that exists without doubt is that the airline industry collectively 'sucks' at any attempts at reasonable service. Peru is no exception. Long delays, no place to sit, almost no food - except for the proverbial box of Pringles - … [Read more...]

The Delta Difference

The copy and imagery is spectacular. The creative minds on Madison Avenue pushing the "Delta Difference" in sharp advertising. But that's where the good news ends. Delta Airlines has a great strategy, effective advertising, but a terrible customer … [Read more...]