On more than one occasion, I have asked sales people this key question, to understand how they spend their time. "Well, I sell," is the party line response. OK, fine. Follow-up question, "But what exactly do you do with your time?" No response. If … [Read more...]
Retail Therapy
March 11, 2014 by
I speak for most men when I say shopping is a chore. Beyond the routine run to the grocery store — which I do under protest — shopping is exhausting, with a maze of choices that make little sense. To make matters worse, I have to deal with clueless … [Read more...]
When NO Means YES
February 6, 2014 by
We say YES to what our customers want to hear, to get the sale. We make empty promises to set expectations which we know will never be met. Then our customers get disappointed because of our superficial stances that ring hollow. We should learn to … [Read more...]
