The Birthday Girl

Today, Becka turns — young. While most of you may not know her, you have seen her work. Becka manages this blog, the school website, and for the most part, is my go to girl for my life’s important professional tasks. Her key job — make me look … [Read more...]

Ma

Yesterday was her birthday. I miss her. Nothing more to it. Just that simple. There are few people who define who we are, and even fewer whose loss rips out our heart and establishes a new normal.  We learn to live with a hole in our hearts and … [Read more...]

How do you stack up?

The true measure of an individual is how he treats a person who can do him absolutely no good. — Ann Landers … [Read more...]

Great Tech. Poor Service.

When excellent technology interferes in a company’s ability to provide superior service, ditch it for good.  Executives often get mesmerized with the technology designed to cut costs and streamline processes.  Sometimes, what gets lost … [Read more...]