Culture eats strategy for breakfast, operational excellence for lunch, and everything else for dinner. — Mark Fields … [Read more...]
September 14, 2018 by
“Carefrontation”
September 13, 2018 by
Learned a new concept today. Love the concept of “carefrontation”. Confront issues, and people, with a deep sense of empathy and softer rhetoric. The crude Hindi translation is to kill the snake, and not break the stick. Probably a more effective way … [Read more...]
A Banana, an Avocado, A Dog & a Phone
September 12, 2018 by
Visualize this. Judi’s daughter goes on vacation and leaves her with the following: a banana, an avocado, her dog and a phone to monitor the business. The avocado was a “reward” for watching the dog. Thank you so much for that! Got to love our … [Read more...]
From the Archives — September 2017
September 11, 2018 by
Focal Point (originally posted September 20, 2017 http://www.5oclockreflections.com/focal-point/ ) Optimize the customer experience. Innovate around the customer experience. Invest in the customer experience. Gear your entire business to … [Read more...]
