Total service failure occurs when a company bites off more than it can chew. Case in point - Frontier Communications. After recently acquiring Verizon, their service and trouble shooting has gone to hell in a hand basket. They apologize profusely, … [Read more...]
Tough Calls
April 18, 2016 by
I detest being involved in business decisions that impact other people's lives. I take people's livelihoods very seriously. Business is not a game; neither is a person's life. Unfortunately, it comes with the territory. At the end of the day, my … [Read more...]
Food for Thought
April 15, 2016 by
One reason why birds and horses are happy is because they are not trying to impress other birds and horses. — Dale Carnegie … [Read more...]
From the Archives — April 2015
April 14, 2016 by
The following post is from the blog archives from a year ago (originally published on April 16, 2015 http://www.5oclockreflections.com/organizational-transitions/). Changes in leadership are difficult, at best. There are no easy answers. … [Read more...]
