Subject Matter Experts

I am amused how instantaneously some people claim to be subject matter experts. The irony is that the higher they are in the organizational hierarchy, the quicker they make the claim. Expertise requires a level of skill and insight that it is not … [Read more...]

Don’t be a Critic. Learn to Help.

Criticism without purpose and offering viable key solutions is a useless exercise. Either help fix what's broken, or learn to keep quiet. That way, everyone wins. … [Read more...]

Trust is Human

I highly recommend that you watch Simon Sinek's Ted Talk, "First Why, Then Trust". One more home run from a brilliant thought leader who's insights are inspirational and sheer genius. Now why can't I think like that? The premise is simple: we … [Read more...]

Anecdotal Research

Seeking anecdotal confirmation for marginal performance, and poor decision making, is not market research. Calling your best customers, or your best students, to assess your effectiveness, is a little bit like patting your own back. It's senseless … [Read more...]