Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. — Sir Richard Branson … [Read more...]
Organic Chem 101
September 24, 2015 by
"They speak a different language, Dad," was my son Rohan's take on his Organic Chemistry class in college. He was noticeably concerned about the difficult subject matter, because he had not missed a single class, and spent numerous hours in the … [Read more...]
From the Archives — September 2014
September 23, 2015 by
Encourage Feedback (originally posted September 24, 2014 http://www.5oclockreflections.com/encourage-feedback/) When our customers complain, we turn the other way and call them ignorant or, worst still, idiots. In reality, most customers … [Read more...]
A Positive Spin
September 22, 2015 by
Too often, the tendency is to admonish people as a deterrent for negative behavior. Companies spend too much time telling people what not to do. Unfortunately, that creates negative energy. It’s a better tactic to push people towards doing things … [Read more...]
