I have tremendous regard for those who are obsessive perfectionists. The unwillingness to compromise, cut corners, or take the easy path creates value that builds loyalty and memorable experiences for your customers. I envy those who are … [Read more...]
Simple is Better
August 25, 2014 by
We have a penchant for making simple things complex. We assume that complex technology, processes, and business models make us smarter and differentiate us in the market place. Good business is about simplifying things for your customer. As … [Read more...]
Mission Variance
August 22, 2014 by
A number of Charter Schools in the Tampa Bay area have been slapped on the wrist for non-compliance with State mandates and guidelines. The problem? Their non-profit mission is inconsistent with the profit motives that drive their … [Read more...]
Indian Student Orientation – A Personal Journey
August 21, 2014 by
I looked into thirty faces of eager and anxious students — most of who had been in this country for less than a week. We spoke about capitalizing on this world class opportunity and the importance of being accountable to those that made sacrifices, … [Read more...]
