Freedom Rocks

We tend to take our freedom for granted, because we don't know differently. The ability to think, speak and act freely, is something we must all treasure. I met a lady who was forced by the Russians to work as a librarian for 20 years, because THEY … [Read more...]

Change is Good

We are all familiar with the notion that the only thing that is constant is change. Then why do we resist change, as we bask in our individual comfort zones? Whether it is changing behavior, relationships, or stepping out to try new ways of thinking … [Read more...]

The Dignity of Labor

Two days after arriving in America, I got a job bussing dishes in the school cafeteria. I remember the tears in my eyes, as my ego was more than bruised picking up dirty dishes. It taught me, over time, to appreciate the dignity of labor. One of … [Read more...]

Invite Feedback

Most companies avoid looking at themselves through the eyes of their customers, because they are scared of what they are going to find. Encourage your customers to complain, and provide meaningful feedback. Create mechanisms that facilitate this flow … [Read more...]