I am starting a new feature, where once a month, I share a blog post from the archives, from a year ago. This first post from the archives resonated with me because of the importance of listening as a critical communication skill. I hope you enjoy … [Read more...]
Never Leave Home Without Saying Goodbye
June 26, 2014 by
Years ago a friend of mine told me that her husband left on a business trip. It was the only day he did not kiss her goodbye. Unfortunately, he perished in a plane crash, leaving a void in her life. And that final goodbye never happened. In the … [Read more...]
Obsolescence and Loyalty – A Balancing Act
June 25, 2014 by
I have people in my organization that have been loyal to me for over a decade. They are, however, beginning to become functionally obsolete. A sense of entitlement has started to set in. Tenure and status for years served allows them to demand … [Read more...]
“What Exactly Do You Do?”
June 24, 2014 by
On more than one occasion, I have asked sales people this key question, to understand how they spend their time. "Well, I sell," is the party line response. OK, fine. Follow-up question, "But what exactly do you do with your time?" No response. If … [Read more...]
