United we stand.  NOT. The friendly skies are really not that friendly.  Six flight delays. Our bags are heading to one city, and us to another, and we have been at the airport 7 hours.   Rebooking was a joy.  Three agents … [Read more...]

We try to do too much.  We have a great team, but we shoulder the burden by ourselves.  We have to learn to let go.   Trust.  Empower.  Believe.  As one of our Directors said, “Lean On Me. I got it”.  Share … [Read more...]

I saw this sign at the local gym bulletin board, and it resonated with me.  It got me thinking — What can we do to get just a little bit better each day? A few more reps in the gym, work a little harder, share a little more kindness, be more … [Read more...]

The bagpipes played as the crowd waved flags and streamers along a human corridor of cheering family and friends at Albuquerque Airport.  Making their way down this corridor were some of America’s greatest heroes — Vietnam Vets who laid it all … [Read more...]