The people of Singapore, at the conference, are soft-spoken and friendly. Part culture, part service orientation. As we checked into our hotel, I realized we had overpaid for a night. "Would it be possible to get a refund," I asked politely. The … [Read more...]
Singapore, Here I Come
April 9, 2014 by
My job at The University of Tampa (UT) has allowed me to travel around the world during my 24 year tenure at the University. Next stop? Singapore. And then Indonesia. I am excited to experience new cultures and meet new people. I tend to soak in … [Read more...]
Bad News is Better Than No News
April 8, 2014 by
Most service providers do not understand this basic reality. When deadlines are missed, deliveries fail, or promises are broken, the tendency is to avoid emails and phone calls like the plague. The proverbial, "someone will get back to you … [Read more...]
Employees First
April 7, 2014 by
I have tremendous respect for "Out of the Box" thinkers. Meet Vineet Nayar, CEO of HCL Technologies in India, who has taken his company to soaring heights using the “employee first, customers second” mantra. His book by the same name articulates his … [Read more...]
