It takes more than a good product and great service to create a customer for life — a lifer. The ability to create a sense of common purpose and shared values makes loyal customers advocates of your brand. The ability to treat a customer as a … [Read more...]
Strategy and Execution: Never the Twain Shall Meet
March 27, 2014 by
The idea of providing universal health care is a noble one. The lack of executional planning is alarming. This is the "FIRE, READY, AIM," school of management. There are plenty of great ideas — like flying cars, and delivery drones — that will … [Read more...]
March Madness
March 26, 2014 by
Basketball fever grips the nation as collegiate athletes create a palpable excitement topped by Warren Buffet's promise to give a billion dollars to the individual with the perfect selection bracket. The billion dollars were lost early in the … [Read more...]
