Law Professor Andrew Sherman encourages organizations to 'recycle' and leverage intangible assets. It is no secret that human capital is a company's most valuable resource, yet most companies would rather invest in buildings and equipment rather than … [Read more...]
Effective Feedback
February 10, 2014 by
The human tendency is to tell people what they want to hear. I think we tend to err on the side of caution — avoiding confrontation and not wanting to hurt someone's feelings. When we do this, we become part of the problem, allowing unacceptable … [Read more...]
The Message vs. The Money
February 7, 2014 by
As companies (and universities) tighten their boot straps the annual salary raise pool gets smaller and smaller. The dilemma is an interesting one — should everyone get a average or bad evaluation so the small raises can be justified, or should … [Read more...]
When NO Means YES
February 6, 2014 by
We say YES to what our customers want to hear, to get the sale. We make empty promises to set expectations which we know will never be met. Then our customers get disappointed because of our superficial stances that ring hollow. We should learn to … [Read more...]
