In a profound moment of genius, my wife blurted: The more I get to know people, the more I love my dogs. For those of us who have had the privilege to love these fur babies, it's all about unconditional love. Is that truly ever possible between … [Read more...]
You Can’t Buy Loyalty
We seek loyalty in our business relationships as employers, and certainly from our customers. The people who work for you are your internal customers — the problem is we think of them as employees and treat them accordingly. For our customers, … [Read more...]
Sister Thappa – The Other Mother
I grew up in a British boarding school in the foothills of the Himalayas in India, spending 13 years of my life in those mountains. I lived and studied in that environment, 300 miles away from my home and family, 9 months a year till I was 18. As … [Read more...]
“Employee” – An Obsolete World View
Hiring people to do a job, paying them a wage, and expecting loyalty and subservience in return is a concept stuck in the dark ages. When it comes to our employes, we don't do them any favors — they do favors for us. We need to consciously remove the … [Read more...]