I was touched to spend an evening with Jim and Celia Ferman at their home, for a glass of wine and a great conversation. Jim and Celia are among some of my favorite people.   Jim built one of the most successful network of Ferman auto … [Read more...]

He who knows nothing is closer to the truth than he whose mind is filled with falsehoods and errors. Thomas Merton … [Read more...]

They sit in positions of power, or work in the shadows of the high performers.  They do the least amount of work required to get by. They rarely make any mistakes, because they rarely make any decisions. They are “nice” people, or so … [Read more...]

It doesn’t really matter who is at fault — human nature dictates we point fingers at others. Someone has to take the fall for a missed assignment.   In the service business, the customer plays the “I am always right” card with alarming … [Read more...]