Encourage Feedback (originally posted September 24, 2014 http://www.5oclockreflections.com/encourage-feedback/) When our customers complain, we turn the other way and call them ignorant or, worst still, idiots. In reality, most customers … [Read more...]
A Positive Spin
September 22, 2015 by
Too often, the tendency is to admonish people as a deterrent for negative behavior. Companies spend too much time telling people what not to do. Unfortunately, that creates negative energy. It’s a better tactic to push people towards doing things … [Read more...]
Shades of Grey
September 21, 2015 by
Seeking clarity on standards, deliverables, and process is different than expecting everything to be defined in black and white. Students in the classroom, people in the workplace, faculty at a university — the expectations tend to be the same. “Tell … [Read more...]
Words of Wisdom
September 18, 2015 by
The difference between stupidity and genius is the genius has its limits. — Albert Einstein … [Read more...]
