I called United Airlines and spoke to a 'customer service' representative in Panama. When I called BrightHouse Networks, I spoke to a representative in Mexico. Common theme? Pseudo American names for service representatives. Strong accents. … [Read more...]
A Lesson on Humility
April 13, 2015 by
Considered to be the most humble professional golfer on tour, the 2015 MASTERS Champion Jordan Spieth, when asked to comment about his humility, said the following: "My commenting about my humility would not be very humble." Amazing what you can … [Read more...]
Starting With the Team
April 9, 2015 by
Not sure who 'leaders' lead, when they don't have the right people on the team. Our small company is very good about evaluating and nurturing talent — and keeping good people for a long time. We are famous for hiring the right people even when we … [Read more...]
