You delight the customer when you do the unexpected. Focus on the details. Sweat the little stuff. Under-promise and over-deliver. The truth of the matter is that any company can improve service by almost 80 percent with existing resources. Are … [Read more...]
Education For All
September 19, 2014 by
Initially, when I heard about the Free Voluntary Pre Kindergarten (VPK) program coming to Florida I was worried. Was the government trying to usurp Early Childhood Programs? I even voted against it in the elections to follow. However, then Gene … [Read more...]
Success – The Tip of the Iceberg
September 18, 2014 by
We marvel and admire those who are more successful than us. We might even secretly envy the luxuries and the opportunities their success affords them. Unfortunately, most of us only see the tip of the iceberg. I think we need to focus more on the … [Read more...]
