We are all familiar with the notion that the only thing that is constant is change. Then why do we resist change, as we bask in our individual comfort zones? Whether it is changing behavior, relationships, or stepping out to try new ways of thinking … [Read more...]
The Dignity of Labor
July 1, 2014 by
Two days after arriving in America, I got a job bussing dishes in the school cafeteria. I remember the tears in my eyes, as my ego was more than bruised picking up dirty dishes. It taught me, over time, to appreciate the dignity of labor. One of … [Read more...]
Invite Feedback
June 30, 2014 by
Most companies avoid looking at themselves through the eyes of their customers, because they are scared of what they are going to find. Encourage your customers to complain, and provide meaningful feedback. Create mechanisms that facilitate this flow … [Read more...]
From the Archives – June, 2013
June 27, 2014 by
I am starting a new feature, where once a month, I share a blog post from the archives, from a year ago. This first post from the archives resonated with me because of the importance of listening as a critical communication skill. I hope you enjoy … [Read more...]
