I felt like the jilted lover, let down by the very company that I championed over the years. Welcome to my bewildering story with American Express (AMEX). ME: May I use my miles? AMEX: No Sir, these points for this card can be used for magazines … [Read more...]
Over Promise, Over Deliver
December 3, 2013 by
I have always taught my students to under promise and over deliver. It's the surest way of ensuring the customer is happy and expectations are managed. One of my graduate students cited the Steve Jobs movie and challenged me — "We should over promise … [Read more...]
Run, Run, Run.
December 2, 2013 by
My daughter, Jasmine, just ran her first half marathon — 13.1 miles (over 21 km) of inspiration. I was there to support her endeavor. As I approached the start line, I was greeted by a sea of women almost 3000 strong who were challenging their inner … [Read more...]
Black Friday = It’s a Jungle Out There
November 29, 2013 by
“Survival of the fittest,” is the law of the jungle. Welcome to a man made phenomenon that, to a large percentage of the population, means spending money they don't have, buying things they don't need, and battling crowds as if there was an eternal … [Read more...]
