Why do overzealous sales people make a beeline for you as soon as you enter a furniture store? I respect that they work on commission — but there are advantages to being subtle and giving customers some space and time to process their choices. The … [Read more...]
Broken Windows
November 4, 2013 by
I fundamentally love the premise of the book "Broken Windows, Broken Business". How you take care of your business, your facilities and your people is a direct reflection of how you take care of your customers. What a simple, yet novel idea! We … [Read more...]
I promise…
November 1, 2013 by
Finding committed people to work for you is an art and a blessing. I wish companies would do more for the people who make them successful everyday. Finding the right people is about a shared vision and a belief in a common goal. Providing them the … [Read more...]
Welcoming New Team Members
October 31, 2013 by
Integrating new people into a company is a challenge and a key responsibility. We tend to interview effectively, hire quickly, and then throw them into the deep end. Giving them a job description is the easy part — making them part of the family, … [Read more...]
