Over the past few days I have had an engaging dialog with a few of my colleagues on what makes a good leader. If you have to beat your chest and proclaim to the world that you are a good leader, then you are already on the wrong bus. Good … [Read more...]
Is it OK to Fire Your Customer?
September 12, 2013 by
It is ironic that as a Marketing Professor, I teach my students that it is OK to fire the customer. The key is to identify those customers who deserve to be fired. For some people nothing is good enough. There are those customers who will beat you up … [Read more...]
The Day the World Changed
September 11, 2013 by
I remember exactly where I was when the world changed forever, as do most people in this country. Senseless violence, a tragic loss of life, and the most heinous crime in American History driven by a group of sick men prescribing to a warped ideology … [Read more...]
Jim Bovinet
September 4, 2013 by
Last night I received news that my friend, Jim Bovinet, passed away. Jim and I were in the doctoral program together, and he welcomed me into his home and his family early in the program. Over a three year span, I spent many evenings hanging out with … [Read more...]
