From the Archives — September 2017

September 11, 2018 by

Focal Point

(originally posted September 20, 2017 http://www.5oclockreflections.com/focal-point/ )

Optimize the customer experience.
Innovate around the customer experience.
Invest in the customer experience.
Gear your entire business to focus on maximizing the quality of the customer experience.
Everything else is a waste of time, and money.

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About Hemant Rustogi

An award-winning teacher at The University of Tampa, an entrepreneur, a CEO and founding principal of Advantage Pointe Internationale, and blogger on 5oclockreflections.com.