A member of the UT family messaged me privately defending Amazon, because, through her husband, she is also part of the Amazon family. She was emphatic about how well they take care of their people, and how considerate they are of their Amazon family members. According to her, they are the anomaly in corporate America, and would even give The University of Tampa a run for it’s money as it relates to how well we treat our people.
That’s a tall order, as UT is a special place.
As an Amazon loyalist — who spends more money with them than the average consumer — I was secretly relieved. And professionally, satisfied. Apologies — if any are in order.
The fundamental tenet of my post from yesterday still stands. One can’t have a customer-centric company until the family members are happy. And there will always be prodigal employees who never come home, and give the family a bad name.
About Hemant Rustogi