The good consultants find solutions and fix problems. And they tell the truth — every single time. The bad consultants spit out a concoction of massaged information that you gave them to begin with. No value added. No key take-aways. This hit home, front and center, being on the receiving end of a less than marginal session this afternoon.
The good ones engage, inquire, never stop trying. The bad ones collect large checks for marginal work. The problem with consultants is that by the time you find out how bad they are, they have been gone six months with their money.
I have lived in this world for over two decades. The difference is that consulting is not my day job. I can see why consultants will tell you what you want it hear. We specialize in telling our clients what they need to hear. The best part of bad consultants? They make us feel so good about ourselves. And it’s good for business.
About Hemant Rustogi