What a let down when the world’s first self proclaimed “customer-centric” company, Amazon, let’s down its own people. Overworked, under appreciated, employees fearing for their livelihood when cancer and ill health strike.
It’s the wrong message. I believe that those that make a company successful — it’s people — are internal customers of the organization. Take care of them. And let them take care of the external customer.
This is not an issue of semantics. Rather it’s a paradigm shift in terms of how workers are viewed. Corporate success should be viewed through a lens of empathy and a common vision. It’s tough to be customer-centric, when the internal customers are ignored.
About Hemant Rustogi