Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.
Head or Heart
February 26, 2020 by
I find the notion, “don’t take things personally” offensive and patronizing. Just about everything in my life is personal. My work, my students, my friends, and certainly my family. When my heart is not at peace, my head stops working. We are all … [Continue reading]
Pressure Tactics
February 25, 2020 by
I am no trained sales expert, but I have spent a career in the selling business. Bait and switch rarely works, and costs everyone more in the long run. When customers feel cheated, they never come back, and spread negative word of mouth. And then … [Continue reading]
First Impressions…
February 24, 2020 by
Five separate customer service interactions in a four hour window and all five distinctively different. The First, polite, sweet, eager to help. The second, disinterested, on autopilot, and clearly a “punch the clock” worker. The third, rude and … [Continue reading]
Tattle Monkey
February 20, 2020 by
It’s a small red monkey with red lipstick. The children are encouraged to confide in and tattle to the monkey when their “friends” don’t toe the line, or when they have something to complain about. The children feel better about themselves, and the … [Continue reading]
