Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.
When Communication Breaks Down
August 15, 2019 by
It happens to the best of organizations and the best of people — a complete breakdown in communications. The left hand has no idea what the right hand is doing. The problem is a lack of service recovery, because no one really is in charge, … [Continue reading]
Amazing Moffitt
August 12, 2019 by
Rarely do we find competence, compassion, kindness, empathy and exceptional customer service all in one place. That’s what makes Moffitt different. They are in the business of saving lives and alleviating suffering. They do this with a flair … [Continue reading]
Just for Laughs
August 9, 2019 by
Our Philippino nurse at Moffitt: “I have two children — one is 21, the other is 4 years old”. And then with a big smile, “What I learned is that one should not drink too many Margarita’s”. And then, we both had a really good … [Continue reading]
Sheer Brilliance
August 7, 2019 by
Ever been around people who are so disgustingly smart, that they make you feel inadequate? Meet Dr. Robert Wenham, Chair of OBGYN Oncology at Moffitt, one of the finest cancer institutes in the world. Soft spoken and empathetic, with a … [Continue reading]
