Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.

Our Troubled Young

She sat nervously in my office, hiding behind big frame glasses. She was anxiously wringing her hands, and rarely looked up to make eye contact. She emailed me for an appointment. She wanted to drop out of her classes and was clearly battling her … [Continue reading]

A thought for the day

Action expresses priorities — Mahatma Gandhi … [Continue reading]

Climate Change

Climate Change had nothing to do with four mega hurricanes — Harvey, Irma, Jose and Maria in the last 30 days. The warming of ocean waters are making these monster storms even more deadly. Climate Change had nothing to do with the changing eco … [Continue reading]

Focal Point

Optimize the customer experience. Innovate around the customer experience. Invest in the customer experience. Gear your entire business to focus on maximizing the quality of the customer experience. Everything else is a waste of time, and money. … [Continue reading]