Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.
Organic Chem 101
September 24, 2015 by
"They speak a different language, Dad," was my son Rohan's take on his Organic Chemistry class in college. He was noticeably concerned about the difficult subject matter, because he had not missed a single class, and spent numerous hours in the … [Continue reading]
From the Archives — September 2014
September 23, 2015 by
Encourage Feedback (originally posted September 24, 2014 http://www.5oclockreflections.com/encourage-feedback/) When our customers complain, we turn the other way and call them ignorant or, worst still, idiots. In reality, most customers … [Continue reading]
A Positive Spin
September 22, 2015 by
Too often, the tendency is to admonish people as a deterrent for negative behavior. Companies spend too much time telling people what not to do. Unfortunately, that creates negative energy. It’s a better tactic to push people towards doing things … [Continue reading]
Shades of Grey
September 21, 2015 by
Seeking clarity on standards, deliverables, and process is different than expecting everything to be defined in black and white. Students in the classroom, people in the workplace, faculty at a university — the expectations tend to be the same. “Tell … [Continue reading]
