Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.

Cluster F.  

United we stand.  NOT. The friendly skies are really not that friendly.  Six flight delays. Our bags are heading to one city, and us to another, and we have been at the airport 7 hours.   Rebooking was a joy.  Three agents … [Continue reading]

Lean On Me

We try to do too much.  We have a great team, but we shoulder the burden by ourselves.  We have to learn to let go.   Trust.  Empower.  Believe.  As one of our Directors said, “Lean On Me. I got it”.  Share … [Continue reading]

1% Better Tomorrow, Than Today

I saw this sign at the local gym bulletin board, and it resonated with me.  It got me thinking — What can we do to get just a little bit better each day? A few more reps in the gym, work a little harder, share a little more kindness, be more … [Continue reading]

Their Sacrifice.  Our Gain.

The bagpipes played as the crowd waved flags and streamers along a human corridor of cheering family and friends at Albuquerque Airport.  Making their way down this corridor were some of America’s greatest heroes — Vietnam Vets who laid it all … [Continue reading]