Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.

Never Stop Learning: MOOC — Massive Open Online Courses

A new  model for global education is here to stay. Free, open online courses are offered by some of the leading educational institutions of the world through Coursera, a learning platform that houses courses across a myriad of subjects taught by … [Continue reading]

Create a Lifer

It takes more than a good product and great service to create a customer for life — a lifer. The ability to create a sense of common purpose and shared values makes loyal customers advocates of your brand. The ability to treat a customer as a … [Continue reading]

A Thought for the Day

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Strategy and Execution: Never the Twain Shall Meet

The idea of providing universal health care is a noble one. The lack of executional planning is alarming. This is  the "FIRE, READY, AIM," school of management. There are plenty of great ideas — like flying cars, and delivery drones — that will … [Continue reading]