Welcome to 5 O’Clock Reflections, a daily blog by Hemant Rustogi as he explores lessons learned in life, business, and his quest for wisdom. Each month Hemant invites a person who intrigues him, to join him for a 5 pm interview to share their insights over their favorite cocktail. You can learn more here.

Don’t be a killer!

Coming up with great ideas is a good thing. Killing those ideas before we give them the opportunity to develop is the bane of the creative process. Innovation sometimes stems from the commitment to continuous improvement. It may be to improve company … [Continue reading]

It’s a Dog’s Life?

I had three sets of eager eyes track my every move while I fried eggs for breakfast this morning. In retrospect, they were less concerned with my efforts, more hoping that I would spill my breakfast on the floor. My dogs — yes, all three of them — … [Continue reading]

See beyond the $

Why do overzealous sales people make a beeline for you as soon as you enter a furniture store? I respect that they work on commission — but there are advantages to being subtle and giving customers some space and time to process their choices. The … [Continue reading]

Broken Windows

I fundamentally love the premise of the book "Broken Windows, Broken Business". How you take care of your business, your facilities and your people is a direct reflection of how you take care of your customers. What a simple, yet novel idea! We … [Continue reading]