Pass the Buck

It has to be someone else’s fault. I don’t ever make a mistake! Let me point out who is to blame.

Since you called to complain,  let me put you on hold, or transfer you to voicemail hell – I can almost guarantee you, that no one will ever get back to you.

And now, that we have your money, maybe we can give you the run-around till your patience runs out, and you disappear from our radar.

When we condone this behavior, we become part of the problem.
The good ones take responsibility, take corrective action, and survive failure.
Don’t pass the buck – teach your people that mistakes are part of the success equation.
How can we ever fix what we don’t even admit is broken?