How on earth does Hemant Rustogi turn into RUSTAFE HEMANK, or Rohini turn into ROHCHINO?
Certainly amusing. Certainly sad.
We can’t provide good customer service, when we can’t even spell the names of our guests correctly.
I think we all should learn to sweat the small stuff. The devil is in the detail. And then, maybe, we will be able to do a better job of managing the customer experience. Till then, I will have to suffer the total butchering of my name! Wonder what Dad would say?
About Hemant Rustogi