I find small talk exhausting. I am not talking about shooting the bull with my golf buddies, or being silly around my family. Small talk occurs frequently at "networking" events and business lunches, when people exchange pleasantries, curry favor, or … [Read more...]
Anecdotal Research
September 28, 2015 by
Seeking anecdotal confirmation for marginal performance, and poor decision making, is not market research. Calling your best customers, or your best students, to assess your effectiveness, is a little bit like patting your own back. It's senseless … [Read more...]
Something to think about
September 25, 2015 by
Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. — Sir Richard Branson … [Read more...]
From the Archives — September 2014
September 23, 2015 by
Encourage Feedback (originally posted September 24, 2014 http://www.5oclockreflections.com/encourage-feedback/) When our customers complain, we turn the other way and call them ignorant or, worst still, idiots. In reality, most customers … [Read more...]
