We apologize too quickly, too frequently, and too often lack sincerity. A ‘sorry’ rings hollow when we don’t learn from our mistakes, when we don’t take corrective action, and when we don’t make it up to the people we have wronged. Smart people … [Read more...]
Professional Competence vs. Interpersonal Skills
September 9, 2014 by
Good companies ensure that their people have a good job and skill fit. I ran into an Office Manager at a community bank who is clearly competent on the banking side of the house, but does not have the people skills required for the job. It's … [Read more...]
Focus on Learning
September 4, 2014 by
“Do we need to know this for the exam?” is a common question at the beginning of a new school term. The goal should be to focus on learning, and on how to learn – certainly not on testing well. We seldom remember the content of a college class, … [Read more...]
Don’t Burn Bridges
September 3, 2014 by
A young lady threw her boss under the bus, as part of an exit interview, as she moved between careers. While some of it may have been justified, it is never a good idea to burn bridges. Not because people’s paths may cross in the future, but because … [Read more...]
