Hair slicked back, the CEO of a local community bank surveyed the influential people having lunch at the Center Club in Tampa, as I picked nervously at my salad. He was not concerned about me, my business plan, or my dreams. He was concerned about … [Read more...]
Radio Shack & The Closed Refrigerator
March 21, 2014 by
The lights are off, everything is cold and nobody is home. That pretty much sums up my experience at Radio Shack. I went into the store to buy a connector cable for my sons scientific calculator. "I sold the last one yesterday," the sales-girl … [Read more...]
It’s OK to Walk Away
March 12, 2014 by
Why are we willing to put up with bad service, over and over again? Maybe because we don't like change and fear the unknown? The potential switching costs between vendors, or products, can be high both psychologically and financially. When we … [Read more...]
Retail Therapy
March 11, 2014 by
I speak for most men when I say shopping is a chore. Beyond the routine run to the grocery store — which I do under protest — shopping is exhausting, with a maze of choices that make little sense. To make matters worse, I have to deal with clueless … [Read more...]
