Is it fair when an employee error costs the employee money? Does it make a difference if the product is a big ticket item and as much an emotional purchase as it is a financial one? I came to the realization — thanks to the sane advice of my … [Read more...]
Don’t be a killer!
November 7, 2013 by
Coming up with great ideas is a good thing. Killing those ideas before we give them the opportunity to develop is the bane of the creative process. Innovation sometimes stems from the commitment to continuous improvement. It may be to improve company … [Read more...]
See beyond the $
November 5, 2013 by
Why do overzealous sales people make a beeline for you as soon as you enter a furniture store? I respect that they work on commission — but there are advantages to being subtle and giving customers some space and time to process their choices. The … [Read more...]
Broken Windows
November 4, 2013 by
I fundamentally love the premise of the book "Broken Windows, Broken Business". How you take care of your business, your facilities and your people is a direct reflection of how you take care of your customers. What a simple, yet novel idea! We … [Read more...]
