Nightmare at the DMV

We have all heard the jokes about the DMV — It is America's least favorite place. My son recently had a 2:15 driving appointment, and we were advised to arrive 15 minutes early. Allowing absolutely or anything to go wrong (and no opportunity to … [Read more...]

Chaos Reigns Supreme

We teach our students strategy frameworks and buyer decision making as linear processes, fit for the perfect world. Well, we really don’t live in a perfect world, and linear thinking is myopic at best. We live in a chaotic world where a crazy man … [Read more...]

Keep The Information Flowing

Why is it that people in positions of leadership are selective in sharing information? Is it because they lack confidence in themselves, or there is a "power play" with people within the organization? Keeping information selective and close to the … [Read more...]

Is Winning Everything?

Welcome to America's national obsession with winning. Yesterday was the homeowner of my football team that has made losing a habit. Yet, like thousands of others I hold out hope for an unexpected win. As fans, we roller coaster through with our … [Read more...]