Organizational excellence is built on the backs of the people, who are able to articulate a vision, carry a gritty work ethic, and deliver on the promise of service. They bring a certain passion and commitment to the company that goes beyond the job. … [Read more...]
From the Archives — February 2014
February 2, 2015 by
The following post is from the blog archives from a year ago (originally published on February 6, 2014 http://www.5oclockreflections.com/when-no-means-yes/). We say YES to what our customers want to hear, to get the sale. We make empty … [Read more...]
Disciplined Thinking, Disciplined Actions
January 28, 2015 by
My students laugh when I tell them to steer clear of the “cool, cool” method of decision making — that’s when managers nod in agreement like bobble heads, agreeing that its all “cool.” There must be a logical, rational reason why a manager makes a … [Read more...]
Focus Gone Wrong
January 22, 2015 by
Business failure is a vicious cycle. Most entrepreneurs start with lofty goals and look at the world through rose tinted glasses. First order of business? Survival. The second? Trying to do the right thing, day in and day out. Somewhere along the … [Read more...]
