I am a little tired of customer service representatives constantly apologizing when things go amiss. However, they never come up with a potential solution to the problem. Constantly saying "sorry" with no redress becomes insulting and … [Read more...]
Run, Run, Run.
December 2, 2013 by
My daughter, Jasmine, just ran her first half marathon — 13.1 miles (over 21 km) of inspiration. I was there to support her endeavor. As I approached the start line, I was greeted by a sea of women almost 3000 strong who were challenging their inner … [Read more...]
Doctor, Doctor!
November 26, 2013 by
I went to my dermatologist's office recently for a routine visit. There were a lot of new people I had never seen in the office. There were a lot of new forms to complete....and what seemed like a thousand questions to answer. Welcome to the … [Read more...]
Stretched Thin
November 22, 2013 by
It is tough to sustain quality and excellence when resources don't stay in line with growth. The economic downturn of the past few years became the excuse for "doing more with less." The new normal now calls for greater productivity with fewer … [Read more...]
