“It’s Policy, Sir”

I felt like the jilted lover, let down by the very company that I championed over the years. Welcome to my bewildering story with American Express (AMEX). ME: May I use my miles? AMEX: No Sir, these points for this card can be used for magazines … [Read more...]

What Happened to Common Sense?

You ever had an out of body experience? I did today dealing with a major telecom company starting with V. They wanted authorization from a former employee who left the company 18 month ago for me to make changes to my account so my phone would work … [Read more...]