“You treat everyone with dignity — parents, teachers, visitors, vendors and workers. I have learned a lot from watching how you treat people”. That was a humbling observation by one of my key people. I often teach my students that we must not … [Read more...]
Practice Empathy
January 14, 2015 by
If you spend a single day walking in the shoes of your customer, it will change the way you respond to their needs, and how you run your business. Typically, we sit in meetings, solve the problems of the world by nodding in agreement with the … [Read more...]
