It's that time of year when students get buried in papers, projects, and exams. Over the years — as a student and a professor — I have learned that the line between success and failure is mighty fine. IQ takes a back seat to effort. Those that dig … [Read more...]
Trust is Human
I highly recommend that you watch Simon Sinek's Ted Talk, "First Why, Then Trust". One more home run from a brilliant thought leader who's insights are inspirational and sheer genius. Now why can't I think like that? The premise is simple: we … [Read more...]
Holding Customers Hostage
As a rule of thumb, I dislike retail contracts that lock me into services with few options. I have been loyal to most of my service companies for years, without a contract. I like it that way. When a company forces you into a contract the message … [Read more...]
Gaining Respect. Counterpoint.
A member of the UT family messaged me privately defending Amazon, because, through her husband, she is also part of the Amazon family. She was emphatic about how well they take care of their people, and how considerate they are of their Amazon family … [Read more...]