What a let down when the world's first self proclaimed "customer-centric" company, Amazon, let's down its own people. Overworked, under appreciated, employees fearing for their livelihood when cancer and ill health strike. It's the wrong message. … [Read more...]
Taking Responsibility
August 18, 2015 by
Human tendency is to deflect blame when we make a mistake. It is easy to point fingers for our own shortcomings, but a lot tougher to belly up to the bar and take responsibility and ownership of things gone awry, when we mess up. It's easy to see … [Read more...]
The Dark Side of Chocolate
May 13, 2015 by
I watched a disturbing documentary on the harvesting of coco beans in the Ivory Coast by young children. These nameless 12-14 year olds are victims of human trafficking so that global corporations can pad their bottom line. They work with no pay, … [Read more...]
From the Archive — April 2014
April 8, 2015 by
Bad News is Better Than No News (originally posted April 8, 2014 http://www.5oclockreflections.com/bad-news-is-better-than-no-news/) Most service providers do not understand this basic reality. When deadlines are missed, deliveries fail, or … [Read more...]
