Effective, inspired, leadership is about joining forces with the troops to generate formidable power. Unfortunately, too many people in positions of leadership prefer to power over those that work for them. The notion that "I am right because I am … [Read more...]
It’s in the Details….
March 25, 2015 by
People often say “don’t sweat the small stuff.” I disagree. I always tell my students, and my staff, to "sweat the small stuff." The small stuff is what bridges the chasm between success and failure. The devil is in the details….. … [Read more...]
President Dilma Rousseff
March 19, 2015 by
You know a country is in trouble when the President is the laughing stock of the nation. "She can't talk in complete sentences." "She is an idiot." "The President does not understand economics, or anything else for that matter." Direct quotes from … [Read more...]
Nickel and Dime
January 21, 2015 by
Customers despise hidden costs. Build loyalty through transparency and by setting and managing expectations. Bait and switch is the oldest trick in business, and it gives marketing a bad name. You may ‘hit up’ a customer for a few extra dollars … [Read more...]
